SHIPPING POLICY
SHIPPING
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. During site-wide sales our shipping time is 5 – 7 business days. You will receive another notification when your order has shipped. If you have any queries regarding your shipping please send an email to amanda@lyricandlace.co.za
SHIPPING RATES
Local shipping
Our local shipping price is typically R100, however for outlying areas we charge R150. Collection from one of our stores is free.
International shipping:
We offer international shipping, see below for the price breakdown.
America: R250
Countries other than America: R699
IN STORE PICK UP
You can skip the shipping fees with free local pickup at our stores, please take note of the pickup hours:
- 30 Camps Bay Drive, Cape Town.
- Mon – Fri: 8am – 4:30pm
- Sat: 9am – 2pm
- Sunday 9am – 2pm
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions.
For all collection orders, please note that you will receive a shipping email with the tracking number.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at amanda@lyricandlace.co.za with your name and order number, and we will look into it for you.